The FAQ covers the answers to the vast majority of questions we receive each day at Shore2Shore. Chances are, your question will be answered by reading these Frequently Asked Questions. If you have a question that is not listed here, please do not hesitate to contact us. Our committed sales representatives are here to guide you through the order process and answer your questions!
Q: How do I order a trailer, trailer part, or trailer accessory?
A: The process is easy and quick. The best way to order is to contact us online or call directly at 1-844-732-2746.
Q: Is financing available?
A: Yes! For well-qualified buyers, any of our trailers can be financed. In detail, you can see the finance tab for more information on financing your next trailer.
Q: Where will I pick-up my trailer after purchase?
A: Trailers are available for pick-up at our manufacturing facilities in South Georgia. Please call the office for directions to the plant facilities.
Q: I’m unable to pick up the trailer I ordered. Can I get my trailer delivered?
A: Yes, trailer delivery is available if needed. Call our office and one of our sales staff will be happy to assist you with any questions concerning delivery costs.
Q: Do you accept credit cards?
A: Yes! However, please note that credit cards are accepted and are subject to an additional credit card fee. Unless specified, all deposits are non-refundable.
We accept the following payments:
- Master Card
- Pre-approved Certified checks
Q: What is an important factor to know when purchasing an enclosed trailer?
A: It’s important to note the distance between cross members, the spacing and thickness of the metal is important, as well as the kind of metal used in the frame.
Q: What is the difference between a single axle and double axle enclosed trailers and which do I need?
A: Both single and tandem axle enclosed trailers have their own advantages. First, single axle enclosed trailers work well for turning around in a tight area. Likewise, it is easier to pick the tongue of the trailer up on a single axle versus a double axle. Tandem axle enclosed trailers can haul more and are easier on a vehicle because it’s more stabilized and does not put as much tongue weight on the towing vehicle. With this in mind, if you are hauling anything heavier than 1200 lbs, a double axle trailer would be best.
Q: What size ball do I need when picking up my enclosed trailer?
A: This is a commonly asked question that we get regularly. When picking up your trailer, a 2” ball will be needed for single axles, and 2 5/16” ball will be required for tandem axles.
Q: What gauge metal is your trailers made up of?
A: All Rock Solid trailers are made out of 11 gauge metal in the floors, walls, and ceilings.
Q: Do your trailers come with radial tires?
A: Yes, all of our trailers come with radial tires.
Q: Do you have led lights?
A: Yes, our trailers come with led lights.
Q: Do you have therma-cool ceilings?
A: All Rock Solid trailers come standard with therma-cool ceilings.
Q: Do you have 3/4 plywood on the trailer floor?
A: Yes! All of our trailers come standard with 3/4 plywood in the floor.
Q: Do your trailers have tube frames for the walls and ceiling?
A: Yes! All of our trailers come standard with 1-inch x 1.5-inch tub frames on walls and ceiling.
Q: What kind of axles do you use?
A: We use Lippert axles. They come standard with a 6-year warranty. Also, Lippert axles have been in business since 1956.
Q: What size side door do you use?
A: All rock solid trailers come with a 36 inch RV style side door.
Q: Do you deliver?
A: Absolutely! We deliver to forty-nine states. Call for pricing today!
Finally, if you have any other questions that you do not see listed here, please feel free to give us a call at 844-732-2746. Or leave us a message on our contact us page.